Frequently Asked Questions

Find answers to common questions about environmental reporting

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Technical Support

3 questions

browsers compatibility
Our system works best on modern browsers:
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Safari (latest version)
  • Microsoft Edge (latest version)
Make sure JavaScript is enabled for full functionality.

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map technical
If the map isn't loading:
  1. Check your internet connection
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  5. Ensure JavaScript is enabled
If problems persist, contact our technical support.

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mobile responsive
Yes, our system is fully responsive and works on all devices including smartphones and tablets. You can download photos directly from your mobile device when submitting reports.

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Popular Questions

Most frequently asked questions by our users

How do I submit an environmental report?
What types of issues can I report?
Is there a mobile app available?
How do I track my report status?

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Glossary of Terms

Understanding environmental reporting terminology

Environmental Report
A documented observation of an environmental issue submitted through our system.
Report Status
The current state of a report (Pending, Under Review, In Progress, Resolved, Closed).
Urgency Level
Classification of how quickly a report needs attention (Low, Medium, High, Critical).
Division
Geographical area within Mbarara City (Kamukuzi, Nyamitanga, Biharwe, Kakoba).
Resolution
When an environmental issue has been successfully addressed by authorities.
Dashboard
Your personal account area where you can view and manage your reports.
Admin Response
Official feedback or action taken by Mbarara City Council on a reported issue.
Hotspot
An area with multiple reported environmental issues requiring special attention.