Loading...

Loading...

Frequently Asked Questions

Find answers to common questions about environmental reporting

Account & Registration

4 questions

signup registration
Click the "Register" button in the top navigation. You'll need to provide:
  • Full name
  • Email address
  • Phone number (optional)
  • Username
  • Password
After registration, you'll need to verify your email address.

Was this helpful?

Need more help

data information
We require basic information to create your account:
  • Required: Full name, email address, username, password
  • Optional: Phone number, division/location, profile photo
Your information is protected by our privacy policy.

Was this helpful?

Need more help

password recovery
Click "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Check your spam folder if you don't see the email.

Was this helpful?

Need more help

update profile
Yes, you can update your profile information anytime from the "My Profile" section after logging in. You can change your name, phone number, and division, but username and email changes require verification.

Was this helpful?

Need more help

Still Have Questions?

Can't find what you're looking for? Our team is here to help

Email Us

Send us an email and we'll respond within 24 hours

Send Email

Call Us

Speak directly with our support team during business hours

+256 123 456 789

Live Chat

Chat with our support team in real-time (available during business hours)

Glossary of Terms

Understanding environmental reporting terminology

Environmental Report
A documented observation of an environmental issue submitted through our system.
Report Status
The current state of a report (Pending, Under Review, In Progress, Resolved, Closed).
Urgency Level
Classification of how quickly a report needs attention (Low, Medium, High, Critical).
Division
Geographical area within Mbarara City (Kamukuzi, Nyamitanga, Biharwe, Kakoba).
Resolution
When an environmental issue has been successfully addressed by authorities.
Dashboard
Your personal account area where you can view and manage your reports.
Admin Response
Official feedback or action taken by Mbarara City Council on a reported issue.
Hotspot
An area with multiple reported environmental issues requiring special attention.