Frequently Asked Questions

Find answers to common questions about environmental reporting

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Privacy & Security

3 questions

security data-protection
Yes, we take data protection seriously. Your personal information is:
  • Stored in secure, encrypted databases
  • Only accessible to authorized personnel
  • Never shared with third parties without consent
  • Protected by our comprehensive privacy policy

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visibility privacy
Report visibility depends on your settings:
  • Public: Report details (without your personal info) are visible on the public map
  • Authorized personnel: Mbarara City Council staff can see full report details
  • You: Can see all your reports in your private dashboard

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location gps
Location data is used to:
  • Pinpoint environmental issues on the map
  • Assign reports to the correct division
  • Analyze environmental hotspots
  • Coordinate response teams
Exact addresses are never publicly displayed.

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Popular Questions

Most frequently asked questions by our users

How do I submit an environmental report?
What types of issues can I report?
Is there a mobile app available?
How do I track my report status?

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Glossary of Terms

Understanding environmental reporting terminology

Environmental Report
A documented observation of an environmental issue submitted through our system.
Report Status
The current state of a report (Pending, Under Review, In Progress, Resolved, Closed).
Urgency Level
Classification of how quickly a report needs attention (Low, Medium, High, Critical).
Division
Geographical area within Mbarara City (Kamukuzi, Nyamitanga, Biharwe, Kakoba).
Resolution
When an environmental issue has been successfully addressed by authorities.
Dashboard
Your personal account area where you can view and manage your reports.
Admin Response
Official feedback or action taken by Mbarara City Council on a reported issue.
Hotspot
An area with multiple reported environmental issues requiring special attention.