Loading...

Loading...

Frequently Asked Questions

Find answers to common questions about environmental reporting

Reporting Issues

4 questions

categories types
You can report various environmental issues including:
  • Waste accumulation and illegal dumping
  • Water pollution in rivers and streams
  • Air pollution and industrial emissions
  • Noise pollution
  • Wetland encroachment
  • Drainage blockage
  • Deforestation
  • And other environmental concerns

Was this helpful?

Need more help

process steps
To submit a report:
  1. Create a free account on our platform
  2. Click "Submit Report" from your dashboard
  3. Fill out the report form with details about the issue
  4. Add photos if available
  5. Pin the location on the map
  6. Submit the report
You'll receive a report ID for tracking.

Was this helpful?

Need more help

photos evidence
Photos are not required but highly recommended. They help authorities better understand the issue and verify its severity. Clear photos can lead to faster resolution.

Was this helpful?

Need more help

privacy anonymous
For accountability and follow-up, we require users to register with their real information. However, your personal details are kept confidential and are only visible to authorized personnel.

Was this helpful?

Need more help

Still Have Questions?

Can't find what you're looking for? Our team is here to help

Email Us

Send us an email and we'll respond within 24 hours

Send Email

Call Us

Speak directly with our support team during business hours

+256 123 456 789

Live Chat

Chat with our support team in real-time (available during business hours)

Glossary of Terms

Understanding environmental reporting terminology

Environmental Report
A documented observation of an environmental issue submitted through our system.
Report Status
The current state of a report (Pending, Under Review, In Progress, Resolved, Closed).
Urgency Level
Classification of how quickly a report needs attention (Low, Medium, High, Critical).
Division
Geographical area within Mbarara City (Kamukuzi, Nyamitanga, Biharwe, Kakoba).
Resolution
When an environmental issue has been successfully addressed by authorities.
Dashboard
Your personal account area where you can view and manage your reports.
Admin Response
Official feedback or action taken by Mbarara City Council on a reported issue.
Hotspot
An area with multiple reported environmental issues requiring special attention.